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Do you provide credit terms ? |
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We Provide 30 days net credit terms for organisations in the UK. Please apply
by using the customer service left hand link then select open credit account.
Alternatively contact our Account Management team on 0800 435309.
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What will the credit limit be
? |
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Your credit limit will be adjusted according to your spending needs we do this
automatically in-house. If we access your credit limit and find we are only
able to provide a minimal set amount we will contact you and ask for any
excess of the order to be paid by either credit card or cheque.
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Do
you sell hardware ? |
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Although we do specialise
in all brands of COMPUTER CONSUMABLES and HP
networking components we are not specialists
in PC’s or hardware products. We are, however,
in the supply chain for all computer products
and can provide you with competitive pricing
on branded hardware products.
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Is
there a minimum amount we have
to spend ? |
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There is no minimum charge
to order on line with Firscall.co.uk.
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Do
we still have an account manager
ie some-one to call re: queries
? |
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Yes
Firscall was founded on Internal Account Management
and Call Centre Management principals and remains
committed to them.
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Are
prices negotiable ? |
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Please provide us with your
list of requirements for a quote via the front
page sales enquiry or contact our Account Management
Team.
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Do
we have to open an account ? |
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No but you do have to register
before ordering or applying for a BESPOKE CATALOGUE
but it is only necessary to open an account if
you require 30 days net credit terms. You are
able to order with credit card once you have registered.
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How
do I find a product? |
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There are two methods
for searching on the firscall.co.uk site. Select
SEARCH AND SHOP drop down fields which can be
found on the front page and the main catalogue
pages, (please use search tips). Or PRODUCTS
INDEX which can be found on the left hand link.
Select the manufacturer then select the stock
code.
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How
do I register ? |
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Select the REGISTRATION
link on the left hand side or select the open an
account link in customer services on the front
page.
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How
much is the carriage? |
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Please select the USERGUIDE
link on the left hand side then select the DELIVERY
SERVICE and you will then be guided to the delivery
costs. BESPOKE ACCOUNT holders are specially priced
on application.
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How
do I know it is safe to log in
and send my confidential details
through the firscall.co.uk site? |
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Please enter the page you
think should be Securely encrypted, most secure
pages you will see the closed padlock but some
secure pages the padlock will not be visible, then
press your right hand mouse button and select the
properties button. Displayed should be the evidence
that the page you are submitting your details on
enables secure communication, (SSL) secure Socket
Layer.
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What
is the difference between an
original brand product a compatible
product and a remanufactured
product? |
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Original Brand products
are made by the manufacturer of the machine you
will be using the product on. Compatible products
are brand new but not made by the manufacturers
of the machine. In some cases you may find the
quality differs. Remanufactured products are original
products reconditioned as required by specialist
companies, and again in some cases you may find
quality differs.
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Can
I use prices from the site then
order over phone or put orders
in the post? |
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Yes you are able to do this,
although the firscall.co.uk site is updated daily
the prices may change but if there are any discrepancies
when we receive the order you will be contacted
before the order is processed.
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What
is the difference between an
account and a bespoke account? |
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Opening an ACCOUNT
allows you to trade with us by holding a 30 day
terms Credit Account. BESPOKE ACCOUNT is an additional
facility our site has to offer clients who order
products on or off line regularly. It is the
full e-commerce solution for purchasing online
and is additional to a credit account.
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